Shipping policy

1. Order Processing Time

All CARTANY pieces are made to order. Because each item is individually crafted rather than pulled from existing stock, please allow:

  • Standard pieces (Rings, Bands, Earrings): [1-5] business days for production
  • Custom or made-to-size pieces (Bracelet, Necklace) : [5-10] business days for production

Production time is separate from shipping/transit time. You'll receive a confirmation email once your order enters production, and a shipping confirmation with tracking once it leaves our workshop.

2. Shipping Methods & Timeframes

Given the value of the items, all orders are shipped with signature confirmation and full insurance. Someone 18+ must be available to sign for the delivery.

3. Shipping Costs

Free standard shipping (U.S.)

Expedited and international shipping costs are calculated at checkout based on destination and order value.

4. International Orders

  • CARTANY currently ships to: The United States only
  • International customers are responsible for any customs duties, import taxes, or brokerage fees charged by their country. These are not included in the item price or shipping cost.
  • Delivery estimates may vary due to customs processing beyond our control.

5. Order Tracking

You'll receive a tracking number by email as soon as your order ships. You can also check order status by logging into your account or contacting us at info@cartanyjewels.com 

6. Lost, Stolen, or Damaged Packages

  • All shipments are insured. If your package is lost or arrives damaged, contact us at [support email] within [48–72 hours] of the delivery date (or expected delivery date) so we can file a claim with the carrier.
  • Please photograph any damaged packaging or items before contacting us — this is required for the insurance claim.
  • CARTANY is not responsible for packages confirmed as delivered by the carrier's tracking (signature obtained) but reported lost or stolen afterward; we recommend requiring a signature and tracking deliveries closely for high-value items.

7. Incorrect Shipping Addresses

Please double-check your shipping address at checkout. CARTANY is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at info@cartanyjewels.com or cartanyjewels@gmail.com — we can only make changes before the order ships.