Frequently asked questions

Yes. Lab-grown diamonds are real diamonds: they are made of carbon in the same crystal structure as mined diamonds, so they have the same hardness, brilliance and fire. The only difference is their origin — they are grown in a laboratory instead of being mined from the earth.

Lab-grown diamonds are created with one of two methods that recreate the conditions in which diamonds form naturally:

• CVD (Chemical Vapor Deposition) — carbon from a gas builds up layer by layer on a small diamond seed.
• HPHT (High Pressure, High Temperature) — carbon is exposed to extreme heat and pressure, just like deep inside the earth.

Not by eye. Lab-grown and mined diamonds look identical, even to trained jewelers. Only specialised laboratory equipment can identify a diamond's origin.

Yes. Our larger centre stones come with a grading report from an independent laboratory such as IGI or GIA, which confirms the cut, colour, clarity and carat weight. Ask our team for the certificate of any stone before you buy.

Lab-grown diamonds have a shorter, more efficient supply chain than mined diamonds, so they usually cost noticeably less for the same size and quality. This lets you choose a larger or higher-quality diamond for the same budget.

Lab-grown diamonds have a fully traceable origin and involve no mining, which is why many customers choose them as a conflict-free option.

Most pieces are crafted to order and ship within 2–4 weeks. Custom designs usually take 4–6 weeks. You will see the estimated date at checkout, and we email you as soon as your piece ships.

Yes, we ship to most countries. Every order is fully insured and sent with tracking. Shipping costs and delivery times are shown at checkout.

Once your order ships you will receive an email with a tracking link. You can also check the status at any time in your account.

Use our ring size guide, measure a ring that already fits, or ask us for a free ring sizer. If you are buying a surprise engagement ring, choose your best guess — we can help with resizing afterwards.

Yes, most of our rings can be resized. Contact us with your order number and the new size, and we will guide you through the next steps.

You can return unworn items in their original condition within 30 days of delivery. Engraved and custom-made pieces are final sale. See our refund policy for full details.

Yes. Share your ideas or inspiration photos and our designers will create a sketch and a 3D model for your approval before we craft the ring.

Yes. Book a free consultation with one of our jewelry specialists to compare stones, settings and metals before you decide.

Soak your piece in warm water with a drop of mild dish soap, gently brush behind the stone with a soft toothbrush, rinse and dry with a lint-free cloth. Avoid harsh chemicals and remove your jewelry before swimming or the gym.

Yes. Every piece is covered against manufacturing defects. Contact us with your order number and photos if anything does not look right, and we will take care of it.